Terms of Service

These terms set out how Paws & Book ("we", "us") provides website and online booking services to dog grooming businesses ("you").

1. Our service We design, build, host and maintain a website for your business, including online booking, optional deposits, an optional shop and customer reviews. The exact features are agreed with you before we start.

2. Fees You pay a one-off setup fee and a monthly fee, as shown on our pricing page at the time you sign up. Founding Member prices stay at the founding rate for as long as your subscription continues, and are adjusted once a year in line with the UK Consumer Prices Index (CPI). We will give you at least 30 days' notice of any change.

3. Payments from your customers Your customers pay you directly through your own Stripe account. We never hold or receive your customers' money. Stripe's own fees and terms apply to those payments.

4. Your content You keep ownership of your business name, logo, photos, text and customer data. You confirm you have the right to use any content you give us, including photos of customers' dogs.

5. Our responsibilities We will use reasonable skill and care, keep your website secure and backed up, and fix faults within a reasonable time. We cannot guarantee the website will be available without interruption.

6. Cancellation You may cancel at any time as set out in our Cancellation Policy.

7. Liability Nothing in these terms limits liability that cannot be limited by law. Otherwise our total liability is limited to the fees you paid us in the 12 months before the claim.

8. Law These terms are governed by the laws of England and Wales.